Frequently asked questions

Selection of frequently asked questions

Frequent questions

Do you have discounts?

Our product has an affordable price, so we do not give discounts. We already offer our product at a competitive price. Our price is based on the savings we produce to our clients, of 80% and more.

Is there a long-term contract?

No, we do not force you to enter into any long-term contract. Our best price is an annual subscription, but we also offer monthly subscriptions.

What payments do you accept?

We accept online payments through Visa, MasterCard and American Express. If you don't have a credit card, we accept bank transfers. To arrange offline payments, or if you have any questions, please contact our sales team.

What capacity must a computer have to run Rentger?

The program is in the cloud so you don't need to install anything. A computer, tablet or mobile phone with Internet access is enough to run Rentger. Rentger is responsive and adapts to all screens and devices. Unlike other programs, Rentger is 100% in the cloud and you can access it from anywhere, and you do not need to maintain the equipment and software.

How do I create an account at Rentger?

We will be happy to have you on board! To start saving time and money in asset management with Rentger, follow these simple steps:
You can create a free account through our website rentger.
In the top menu, click 'Register' and complete all registration steps.

There are three registration profiles:
Manager (property managers). If you manage both your own and third-party assets
Landlord. If you manage only your own assets
Tenant. If you are a tenant and want your owners/managers to start using Rentger

What is data protection management like for tenants and owners?

Rentger scrupulously complies with all legislation regarding the protection of user data, as well as compliance with GDPR, providing our clients with the technological and legal layer for the processing of their clients data.

Regarding the data of tenants, suppliers or owners of our clients, Rentger does not use them in any case for commercial or private communications, but we simply provide the Rentger tool (or Rentger white label), which is the 'Data Processor'. ', but the data is the property of our clients.

Can I hire with few assets and as I grow, add more?

You can start with one asset, and you can contract the pro plan with a single asset and add new units as you obtain them. You can register and pay online for everything, first one asset and then the following ones.

After-sales service, and how do you follow up on tenant payments?

We are located in Spain, but we have clients all over the world. Customer service is always during business hours during Spanish time (9-17) from Monday to Friday. You can resolve questions either by email ( or or by opening an incident in our help center. Then, depending on the volume you have, we give free training for clients to help in the first steps of learning the platform for both you and your workers. We also help you import the data from your current program to Rentger, so that have in Rentger all the updated data or all your historical data.

¿Se pueden hacer los pagos directamente a través de Rentger o la plataforma sirve sólo para registrarlos?

Desde Rentger se pueden hacer los pagos a través de los sistema de pago online, se puede utilizar para subir ficheros SEPA a los bancos y también para registrar los pagos bien con el conciliador bancario de forma automática bien de forma manual o ambas.

¿Quiero utilizar Rentger pero sólo algunas de sus funcionalidades?

Desde Rentger os ofrecemos una herramienta completa para llevar toda la gestión de forma automatizada. Si sólo deseas usar una parte o no quieres darle uso a toda la funcionalidad no hay problema, pero al igual que cuando contratas un crucero o compras un vehículo que puede alcanzar altas velocidades, el no usar partes del programa no disminuye su precio.
Si eres un gestor y no realizas gestión integral puedes dar acceso a tus clientes para que ellos puedan gestionar sus cobros u otras funcionalidades desde la aplicación.

¿Tienes más dudas?

Visita nuestro manual en línea en el nuestro Centro de Ayuda.

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